Newton Trailers Limited, and each of the retailers in its authorised network (“Retailer” or “Service Partner”) are committed to protecting and respecting your personal information.
In this statement we refer to Newton Trailers Limited and the Retailer collectively as “we”, “us” or “our”, as applicable.
Newton Trailers Limited operates in the bulk transport sector in the UK; Northern Ireland; Europe and Worldwide. We purchase and sell vehicles trailers and their associated parts and services including hire and rental services. We operate in exclusively business to business/entrepreneur sales and services.
From time to time, we receive your contact details and other personal information directly from you or from our group companies and other third parties (“Partners”) where your recent activities or your vehicle information indicates that you may be interested in hearing from a Retailer or where you have made a sales enquiry, require accident or breakdown services, expressed an interest in hearing from the Retailer or have provided your consent for your information to be shared with a Retailer for the purposes of receiving follow up contact (“Enquiries”).
Please see below a list of Partners.
This statement describes the relationship between Newton Trailers Limited and the Retailer and their data protection responsibilities in connection with personal information that is received by Newton Trailers Limited and the Retailer in relation to your Enquiries. This statement also describes what types of information we receive about you, how it is used by us, how we share the information with others, how you can manage the information we hold and how you can contact us.
For the purposes of data protection laws, Newton Trailers Limited and the Retailer are “joint controllers” of the processing of your personal information described in this statement. This means that these businesses work together to decide why and how your personal information is processed. It also means that they are jointly responsible to you under the law for that processing.
Not all processing of your personal information is performed by us acting as joint controllers. Newton Trailers Limited makes decisions regarding certain processing of your personal information independently of the Newton Trailers Limited, for which Newton Trailers Limited is solely responsible. Similarly, the Retailer makes decisions for certain processing of your personal information independently of for which the Retailer is solely responsible. Please visit the website of the relevant business using the table below to find out more about processing for which each business makes decisions independently of the other.
Please see the privacy statement published on the Retailer’s website and on our website.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of any substantial changes.
This version of our Privacy Statement is live from January 2024
Newton Trailers Limited and the Retailer have different roles in connection with the processing of your information. In brief, the Retailer uses the information to deal with your Enquiries and Newton Trailers Limited uses the information to monitor, manage and analyse the Retailer’s handling of your Enquiry.
The Retailer is the business that has primary responsibility for the day to day handling of your personal information as it receives and deals with your Enquires and has direct contact with you. As a result, it is responsible for areas that closely relate to its interactions with you such as:
Newton Trailers Limited monitors, manages and analyses how the Retailer deals with your Enquiries. Often this does not involve having any direct access to your personal information and except in rare cases, Newton Trailers Limited will not have any direct contact with you in connection with these activities. Newton Trailers Limited also is responsible for providing the system that stores and manages your personal information which is accessed by the Retailer. As a result, it is responsible for areas that relate to the provision of the system that facilitates the processing your personal information, which includes:
We receive information about you and your trailer. We only accept and retain information which is necessary, relevant and adequate for the purposes we use that information.
We receive information about you and your trailer from the manufacturer of your vehicle and other Partners. The information we receive includes some or all of the following:
We also process information about you that we create when recording our interactions with you. For example, the Retailer may create notes about its communications with you and our systems may create reports containing statistics and analysis regarding the Retailer’s handling of your Enquiries. Newton Trailers Limited may have access to this information.
We may also create personal information about you when corresponding with you.
Newton Trailers Limited and the Retailer will only process information that is necessary for the purpose for which it has been received. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
We may use and process your personal information where your Enquiry is a pre-contract enquiry in anticipation of entering into a contract (and where we have not requested your express consent) or to assist with providing you with accident and breakdown services.
Where you have provided your consent, we may use and process your information to contact you, manage and resolve your Enquiry in line with that consent.
You can withdraw your consent at any time by contacting the Retailer in the first instance. Please see further How can I manage the information we hold about you?.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
We may process your personal information to comply with our legal or regulatory requirements (for example where we are required to disclose this information under a court order).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
We do not sell your information to third parties, but we do work closely with our Partners and other suppliers which may involve disclosing your information to them.
As joint controllers, Newton Trailers Limited and the Retailer may share your information between them to ensure that your Enquires, and any related complaints, are managed and resolved effectively and efficiently. Your information may also be shared with other retailers in Newton Trailers Limited’s authorised network where appropriate, for example, where a retailer is no longer authorised or where it ceases to trade.
We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf and which may include our group companies: customer contact centres, IT service providers, accident and breakdown service providers (“Service Partner”), vehicle rental service providers, lead management service providers, analytics service providers and our legal and other professional advisors.
We will also share your personal information if we have a duty to do so, e.g. in connection with a mandatory requirement from an authorised authority, regulatory body or court, or to enforce or protect our legal rights or to establish, bring or defend legal claims.
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the UK and EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
We will hold your personal information in an identifiable format for as long as is necessary. The nature of our business interaction is ‘Business to Business/Entrepreneur. The Retailer may continue to retain and use this information, but it will do so independently of its arrangement with Newton Trailers Limited based on its own privacy statement that it provides to you.
Where your Enquiry has led you to have an ongoing relationship with the Retailer, the Retailer may continue to retain and use this information, but it will do so independently of its arrangement with Newton Trailers Limited described in this statement. Any processing that the Retailer carries out will be based on its own privacy statement that it provides to you.
The only exceptions to the periods mentioned above are where:
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request (including any identification documents requested).
You have the right to:
If you wish to exercise the above rights and/or manage your information, please contact the Retailer in the first instance using the details available on its website.
If you wish to contact Newton Trailers Limited, you can do so by post to:
Newton Trailers Limited, Station Yard, Station Road, Ridgmont MK430XP
If you have any other data protection concerns or complaints, you can address them to our Data Protection Team at accounts@newtontrailers.com
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Post:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Newton Trailers Limited (“we”/”us”) are committed to protecting and respecting any personal information you share with us.
This statement describes what types of information we collect from you, how it is used by us, how we share data with others, how you can manage the information we hold and how you can contact us. The information below describes processing relating to the information we obtain from you and other visitors and customers through a variety of different interactions, including when you visit our websites or social media pages, or contact our customer services centre.
For the purposes of data protection laws, we are a ‘controller’ of your personal information which means we decide why and how it is processed. It also means we are responsible for that processing, which extends to those of our subcontractors who process your information based on our instructions. We work with other, more independent, organisations in connection with some of the processing activities described in this statement, such as social media platforms, authorised dealers and our group companies. Where that information is collected and sent to other organisations for processing that is in both our and their interests, we will be making decisions together in relation to that particular processing. and will be ‘joint controllers’ with the organisations involved. As joint controllers, we and the other organisations involved in making these decisions will be jointly responsible to you under data protection laws for this processing. In other circumstances, the organisation receiving your information will be separately responsible to you and use your personal information in the ways described in its privacy statement (and not ours).
You will always have the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with our authorised dealers and repairers, Newton Trailers Limited and selected partners who help us to provide you with the information, products and services that you request from us. For example, Wabco, who provides diagnostics and trailer assistance on our behalf.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of any substantial changes.
This version of our Privacy Statement is live from 3rd January 2024.
What information do we collect?
How do we use this information?
How do we share information?
How long do we keep your information for?
We collect information about you or your vehicle/trailer when you use Newton Trailers Limited websites, applications and our customer service centres. We also obtain information about you or your vehicle/trailer from our authorised dealers and repairers, Newton Trailers Limited and other companies who provide services to us, such as external agencies, consultants and IT providers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
The information we collect includes some or all of the following:
Newton Trailers Limited will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information:
We rely on our legitimate interests as the legal reason to use your information for these purposes if we collect your information from another source.
You can withdraw your consent at any time by contacting us on the details here or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us (or one of our authorised dealers or selected partners).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiriess
We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our services and communications, including by making predictions about your current or future needs or interests (for example, when you might be ready to change your vehicle and the models you may be interested in);
We may process your personal information to comply with our legal or regulatory requirements (for example to register your vehicle/trailer with the DVLA, to assist, or respond to a request for information from, an authorised authority, regulatory body or court, or to respond to a court order).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it. Newton Trailers Limited will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information:
We rely on our legitimate interests as the legal reason to use your information for these purposes if we collect your information from another source.
You can withdraw your consent at any time by contacting us on the details here or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us (or one of our authorised dealers or selected partners).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our services and communications, including by making predictions about your current or future needs or interests (for example, when you might be ready to change your vehicle and the models you may be interested in);
We may process your personal information to comply with our legal or regulatory requirements (for example to register your vehicle/trailer with the DVLA, to assist, or respond to a request for information from, an authorised authority, regulatory body or court, or to respond to a court order).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
We do not sell your information to third parties, but we do work closely with our dealer network, Newton Trailers Limited, our group companies and with third party suppliers who fulfil business activities for us (like roadside assistance, marketing, events, social media platforms and market research etc.)
Service providers. We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, customer contact centres, mobility and car hire providers, hosting providers, data cleansing and verification providers, direct marketing communications agencies and consultants, market research and market analytics service providers, our legal and other professional advisors.
Dealers. We will also share your information with our authorised supplier and our authorised dealer network in situations where we need to pass your information to them in order to manage any request, provide a service (including to fulfil and manage your orders) or handle any complaint you may have made to us. For example, where you have requested a test drive/hire, we will need to share your personal information with your selected dealer so that they can contact you to arrange for the test drive/hire to take place.
Sharing for legal reasons. We will also share your personal information if we have a duty to do so, e.g. to register your car with the DVLA, to assist an authorised authority, regulatory body or court, or to enforce or protect our legal rights or to establish, bring or defend legal claims.
Group companies. There are also circumstances where we share your information with our parent (Beachampton Group Limited) in order to understand you as a customer, fulfil orders, transactions, handle complaints or provide you with a service or information that you have requested. For example, we will share information with End Finance Services UK Limited or Moorgate Finance Limited where you enquire about their services through us or where you make a complaint to us and later make the same or similar complaint to them. End Finance Limited may use your information to provide you with information and carry out their obligations arising from contracts you enter into with them. For more information, please see their privacy statement.
We use a number of different social media platforms to communicate with you and to promote products and services. We process your personal information using these platforms in a variety of ways, as follows:
Pages. We use your personal information when you post content or otherwise interact with us on our official pages on Facebook, Instagram, LinkedIn, X, Snapchat, TikTok and other social media platforms. We also use the Page Insights service for Facebook, Instagram and LinkedIn to view statistical information and reports regarding your interactions with the pages we administer on those platforms and their content. Where those interactions are recorded and form part of the information we access through these Page Insights services, we and the relevant platform are joint controllers of the processing necessary to provide that service to us.
Transfers outside Europe. Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the UK and EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
Safeguards. We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
We do not retain personal information in an identifiable format for longer than is necessary.
Customer/driven relationships. If we have a relationship with you (e.g. you are a customer or the registered driver of a leased or hired or other vehicle purchased from us or an authorised dealer), we hold your personal information for 25 years from the date our relationship ends. We hold your personal information after our relationship ends to establish, bring or defend legal claims. For clarity, if you have provided your consent, we will continue to send marketing to you during those 25 years unless you opt-out. Our relationship may end for a number of reasons including where the vehicle warranty or lease expires, or we have been made aware that you no longer own or drive that vehicle.
Prospective relationships. Where we have obtained your personal information following a request for information, test drive/ trial rental, brochure, quotation or any other information on any of our products or services, we hold your personal information for 25 years from the date we collect that information, unless during that period we form a relationship with you e.g. you purchase or lease a vehicle or consent for us to send you marketing information.
Where you have consented to receive marketing, regardless of whether or not we have a prospective relationship with you based on an information request, we will retain information we need to market to you for 25 years from the date consent was given. Each time you provide your consent, the time period will refresh.
We hold your personal information for the above periods to give us an opportunity to form a relationship with you.
Exceptions. The only exceptions to the periods mentioned above are where:
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request (including any identification documents requested).
You have the right to:
You also have the right not to be subject to purely automated decisions (including profiling) where this has a significant effect on you. We do not envisage that any decisions will be taken about you in this way, however we will update this statement if this changes.
To allow our website to keep track of and process any orders you create, a small data file containing an encrypted unique identifier is sent and stored by your computers' web browser in the form of a cookie. The cookies on our website do not collect any personal data about you and are used solely for the purposes of identifying you to our systems through the order process.
If you wish, you can usually adjust your browser so that your computer does not accept cookies but in order to make an online purchase with us you must have cookies enabled.
Please remember our cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Newton Trailers utilises the use of Google Analytics Services throughout the Newton Trailers Website. For more information on how Google uses information collected from sites or apps that use their services, please refer to Googles Privacy Policies at https://policies.google.com/technologies/partner-sites
We endeavour to take all reasonable steps to protect the personal information you supply when placing an order, this includes the use of leading encryption technologies. However, due to the inherent open nature of the Internet we cannot guarantee that communications between you and us will be free from unauthorised access by third parties. Your use of our website demonstrates your acceptance of this risk.
You can exercise the above rights and/or manage your information by contacting us using the details below:
Post: Newton Trailers Limited, Station Yard, Station Road, Ridgmont, MK430XP
Email: accounts@newtontrailers.com
Phone: 01525 872466
If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at accounts@newtontrailers.com
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Post:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
